Legal

Terms of Service

Effective September 14, 2026

These terms cover the work Shift & Shine Services ("we," "us") does for you, and what each of us can expect from the other. They apply from the point you accept a proposal or a service agreement from us. Where a signed service agreement says something different, that agreement wins.

What we do

We build websites and web, Android and Windows applications; run social media, paid advertising and search engine optimization; and build customer relationship management (CRM) systems. What is included in your engagement is whatever is written in your proposal or service agreement — not everything listed on this site.

Term and cancellation

Retainer work runs on a three-month minimum. After that it continues month to month until one of us ends it.

To cancel, tell us in writing — email is fine. We ask for 30 days' notice. Work and billing continue through the notice period, and you keep everything produced during it. We may end an engagement on the same terms, and will tell you why.

We may suspend or end work immediately, without notice, if an invoice is significantly overdue, or if we are asked to do something unlawful or something that would breach a platform's rules.

Fees and billing

Prices published on this site are starting points, not quotes. Your price is the one in your proposal or service agreement.

Retainers are billed monthly in advance. Project work is billed 50% to start and 50% on completion. Invoices are due within 14 days unless your agreement says otherwise.

We charge flat fees. We do not take a percentage of your advertising spend, so we have no incentive to talk you into a bigger budget than your business needs.

Advertising spend is separate and is yours. Ad budgets are billed by Google, Meta or whichever platform you are running on, to your own payment method on your own account. We manage that spend; we do not collect it.

Third-party costs — hosting, domain registration, app store developer accounts, code-signing certificates, premium plugins, stock imagery, scheduling tools — are yours as well. We will tell you before committing you to any of them.

Applications and care plans

Anything we build for you that runs code — a web app, an Android or Windows app, or a CRM — includes a care plan for as long as we host or maintain it: hosting, security and operating-system updates, and fixes to what we built. The care plan is billed monthly and is part of the engagement, not an optional extra.

Operating systems, browsers and app stores change their requirements without asking us. The care plan covers keeping what we built working through those changes; new features are scoped and priced separately.

If you end the care plan, we hand over the code and access described below, and from then on keeping the application running is yours to arrange.

Payments inside anything we build go through Stripe's hosted pages. We never collect or store card numbers.

Refunds

A month already paid for is not refunded. If you cancel mid-month, work continues to the end of the period you have paid for.

Project deposits are refundable up until work starts and not after, because the deposit is what reserves the time. If we have not started, ask and we will return it.

If something we delivered is not what was agreed, tell us and we will fix it. That is not a refund policy so much as how we would rather work.

What you own

You own your website, your domain, your hosting account, your ad accounts, your social profiles, and the content we produce for you, once it is paid for. All of it is registered in your name, not ours.

Leaving costs you a password change, not a rebuild. We will hand over access to everything on request, whether or not you are still a client.

Code written specifically for your business is yours once it is paid for, including your app store listings, which are registered to your business's own developer accounts.

Our CRM is built on a shared core that we maintain for all of our clients. You receive a licence to use that core for as long as your engagement continues; the parts customized only for you are yours. Whatever happens, your data is yours: every contact, enquiry and invoice can be exported on request, whether or not you are still a client.

We keep the right to our own tools, templates, internal software, the CRM core and general know-how. Using them for you does not transfer them to you.

Your customers' information

A CRM we build for you will hold personal information about your customers. We handle that information on your behalf and only to provide the service you engaged us for. We do not sell it, and we do not use it for our own marketing.

We restrict access to the people who need it to do the work, and our team signs in to your CRM only with your permission, which you can withdraw at any time. If we become aware of unauthorized access to your customers' information, we will tell you without undue delay.

You remain responsible for having the right to collect that information and for how your business uses it, including honoring unsubscribe requests from campaigns you send.

What we need from you

Work moves at the speed of feedback. We need timely access to accounts, timely answers, and a single person who can approve things. If we are waiting on you, timelines move.

You confirm that anything you give us to publish — logos, photos, copy, testimonials — is yours to use, and that what you tell us about your business is accurate.

Showing our work

We may describe the work we have done for you, and show results from it, in our portfolio and marketing. Founding clients receive a reduced rate specifically in exchange for this.

Either way, nothing is published without your approval first. Tell us not to, at any time, and we will not — including taking down something already published.

What we do not promise

We do not guarantee rankings, traffic, leads, revenue, or any other specific result. Anyone who does is guessing. What we do commit to is the work described in your agreement, reported honestly every month, including when it is not going well.

We do not control Google, Meta, or any other platform. They change their rules and their algorithms without telling us, and that can affect your results.

Liability

To the extent the law allows, our total liability for any claim arising from our work is limited to the fees you paid us in the three months before the claim. We are not liable for lost profits, lost revenue, or other indirect losses.

Nothing here limits liability that cannot be limited by law.

Privacy

How this website handles information you submit is described in our Privacy Policy. Client data we hold in the course of doing your work is covered by your service agreement.

Changes to these terms

If these terms change, we will update this page and revise the effective date above. For an active engagement, we will tell you directly before a change affects you.

Governing law

These terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts serving Orange County, California.

Contact

Questions about these terms: hello@shiftandshineservices.com, or by phone at (714) 555-0100.